CS Leadership Bootcamp: Onboarding Edition - Designing for Change Management

Most onboarding programs focus on teaching users how to use a product—but that’s not enough. True success comes when customers actually change how they work and integrate your solution into their daily operations. That’s where change management comes in.

In this webinar, we’ll break down why onboarding often fails to drive long-term adoption and how you can implement a proven change management framework to make new behaviors stick.

You'll learn:

✅ The biggest pitfalls of onboarding & adoption—and why customers disengage after go-live

✅ A structured approach to driving long-term behavior change

✅ How to prevent the 'adoption cliff' and reinforce usage post-onboarding

✅ Five key strategies to ensure your customers don’t just learn the tool but actually use it

Whether you’re in Customer Success, Implementation, or Account Management, this session will equip you with actionable strategies to move beyond onboarding and create lasting customer impact.