Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
When I started as a CSM back in 2012, I was convinced I had the best job on the planet. Enterprise accounts. Fortune 500 logos. Big budgets. Big expectations. A whole lot of white glove energy. And I took that “white glove” part very literally. I met with my customers weekly or bi-weekly. I ran every call. I coordinated every conversation. If they had feedback for Product, I was the messenger. If they escalated a ticket, I was the firefighter. If they were speaking at our cus