Every week, I hear Customer Success leaders making the same case: “We need more headcount.” And sometimes, they’re absolutely right. The demands on Customer Success teams are higher than ever, more customers, more complexity, more responsibilities that bleed into Sales, Product, and Support. But before we make the case for more people, we have to ask an uncomfortable question: 👉 Do you actually know where your team’s time is going today? Most leaders don’t. They can tell you

When I interviewed for my first Customer Success role back in June 2012, after several conversations with various stakeholders, I made it...

How to Land a Job in Customer Success - ft. 3 Customer Success Experts! Discover how to get a job in customer success and secure coveted...

I broke into Customer Success as a subject matter expert. I spent the first decade of my career in Marketing—hell, I even had big dreams...