Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
For a long time, December looked the same for me every year. I’d sign off the day before Christmas Eve and disappear until somewhere between January 3rd and January 5th. No email. No Slack. No pretending I was “kind of around.” And honestly, it made complete sense. I host all the holidays. My house becomes the gathering place. There’s food to plan, people to take care of, traditions to keep alive, and a running list of things that somehow only exist during the last two weeks