Over the past year, I’ve been closely following the Customer Success Reddit Sub—and honestly, some of the stories are heartbreaking.

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Every day, CSMs share their frustrations: lack of support, minimal enablement, unclear expectations, and an overwhelming desire to leave the profession entirely.

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It doesn’t have to be this way.

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We have an opportunity to change the trajectory of our industry—but first, we need to understand why so many are struggling.

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That’s why I’m conducting an independent survey focused entirely on the CSM experience—and I need your voice.

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This is your chance to be heard.

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The survey dives into the areas that matter most:

• Manager support

• Compensation

• Enablement

• Cross-functional collaboration

• And more

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It only takes 5–7 minutes, but the impact could help shape a better future for every CSM out there.

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If you’re a current Customer Success individual contributor, I’d love for you to share your perspective - and if it's not too much to ask, please share this with your team or network.

Let’s work together to fix what’s broken—starting with listening.

 

Please complete the survey on your desktop.