The CS Hotline with Stino & Kristi
Your direct line to real talk in Customer Success.
No scripts. No fluff. Just raw, unfiltered conversations between two of CS’s boldest voices, Stino and Kristi. Each week, we tackle the messy, misunderstood, and often unspoken parts of Customer Success. From career-defining screwups to leadership lessons they wish someone had told them, this is where CS pros come to feel seen, heard, and ready to raise hell (or revenue).
Got a topic you want us to cover? Call the hotline.
This isn’t just another podcast. It’s a conversation worth having.
Available where you listen to your favorite podcasts
Meet Your Hosts.
Hosted by Customer Success experts Kristi Faltorusso and Stijn Smet, the Customer Success Hotline is your go-to resource for tackling CS challenges. With their combined expertise, candid advice, and actionable insights, Kristi and Stijn deliver practical solutions to help you navigate the complexities of Customer Success and drive impactful results.
CCO
Kristi Faltorusso
Kristi has spent over a decade building, scaling and transforming Customer Success teams and is currently the CCO at ClientSuccess, a Customer Success Management solution helping Customer Success teams manage from "new to renew".
Head of Customer Success
Stijn (Stino) Smet
Stijn Smet is a visionary leader in Customer Success with a passion for driving growth and building high-performing teams. Known for his strategic insights and customer-centric approach, Stijn specializes in creating scalable processes that deliver exceptional outcomes.