top of page
KF Logo NEW.png

The Customer Success
Hotline Podcast

IMG_5818.JPG
Your favorite customer success personalities, Kristi and Stino, answer your hardest and most challenging customer success questions in this hotline modeled podcast.
Available where you listen to your favorite podcasts
CSH.avif
hqdefault.avif
hqdefault (1).avif
IMG_5818.JPG

Listen
to the latest
episode

Meet Your Hosts.

Hosted by Customer Success experts Kristi Faltorusso and Stijn Smet, the Customer Success Hotline is your go-to resource for tackling CS challenges. With their combined expertise, candid advice, and actionable insights, Kristi and Stijn deliver practical solutions to help you navigate the complexities of Customer Success and drive impactful results.

CCO

Kristi Faltorusso

Kristi F_0291.jpg

Kristi has spent over a decade building, scaling and transforming Customer Success teams and is currently the CCO at ClientSuccess, a Customer Success Management solution helping Customer Success teams manage from "new to renew".

Head of Customer Success

Stijn (Stino) Smet

Stino.jpeg

Stijn Smet is a visionary leader in Customer Success with a passion for driving growth and building high-performing teams. Known for his strategic insights and customer-centric approach, Stijn specializes in creating scalable processes that deliver exceptional outcomes. 

bottom of page