6X TOP 25 CS INFLUENCER · LONGEST-RUNNING HONOREE · 4 AWARD NOMINATIONS IN 2026 · 68K+ SOCIAL MEDIA FOLLOWERS · 20K+ NEWSLETTER READERS
THE TOP 25
Six years on the list, and nobody has a longer run.
Every year since 2020, SuccessCOACHING has named its Top 25 Customer Success Influencers, the people the CS community actually learns from. I've been on that list every single year, which makes me its longest-running honoree.
I don't take that lightly. A list like this isn't won with one viral post. It comes from showing up for this community every week, year after year, with the real stories, the mistakes and the playbooks I wish someone had handed me.
PEOPLE TRACK
Independent Voice
For the people saying what others won't and don't.
PEOPLE TRACK
Content Creator
For the people the community actually reads, watches and listens to.
RESOURCES TRACK
Podcast: After the Close
My weekly show on what happens after the deal closes and the real work begins.
RESOURCES TRACK
Publication: The Journey Newsletter
My weekly story highlighting lessons learned on my journey from CSM to CCO.
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COVER STORY
Yes, that's me on the cover.
Customer Leaders Institute put me on the cover of Customer Leaders Magazine in Q2 2024. As the girl who started in Customer Success in 2012 with no background in software, trust me when I say, I never saw this opportunity coming.
AS FEATURED BY
The companies and communities that bring me in.
ON STAGE AND ON THE MIC
Where you've heard me.
Main stage, breakout room, or a webinar where every single camera is off. I've done all of them, and I bring the same energy and thoughtfulness to each one.
STAGES AND EVENTS
Vertical SaaS Summit
Vertical SaaS Group
PODCASTS I'VE BEEN ON
Breakthrough SaaS Growth
Chief Customer Officer Summit
The Alliance
Surf and Sales
Rebels of SaaS
Customer Success Conference
Congress Geeks
Unchurned
Pulse
Gainsight
The Front Lines
The Digital CX Podcast
ATLCS Summit
Atlanta Customer Success Network
Customer UnSuccess
The CS Pro
CustomerX
SlapFive
Obsession
Base.ai
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Moment
Customer Success Meetup
CS100
ClientSuccess
... and plenty more stages, webinars, podcasts and workshops.
CUSTOMER REVENUE ADVISOR
Quick answers for event organizers, booking teams and press.
FAQ
Kristi Faltorusso is a customer revenue advisor, keynote speaker and former Chief Customer Officer who spent 15+ years leading Customer Success at five B2B SaaS companies. She created the EVOLVE® Framework and hosts After the Close, the customer revenue newsletter and podcast.
It's SuccessCOACHING's annual list of the people the Customer Success community learns from most. Kristi has been named to it every year since 2020, the longest run of any honoree.
In 2026, Kristi was nominated in four categories of the Customer Success Thought Leadership Awards: Independent Voice, Content Creator, Podcast (After the Close) and Publication (The Journey Newsletter).
Yes. She gives keynotes, sales kickoff talks and leadership workshops on customer revenue, NRR and retention, in person and virtually.
Use the contact form, and mention it's a press or speaking request.