I Need Two Minutes of Your Time

Jul 31

1 min read

I don't usually ask for favors in this space.

Today I'm making an exception.

I've been nominated for the Atonom 2026 Thought Leader Award, recognizing ideas, research, and perspective shaping the future of customer experience.

I built this platform on one belief: Customer Success only earns its seat at the table when it can prove its value in the language the business actually

speaks. Every framework, every hard truth, every "here's what nobody tells you" post has been in service of that.

If any of that has been useful to you, I'd genuinely appreciate your vote.

Cast your vote here →

It takes two minutes. Thank you for being part of this community and for making the work worth doing.

Kristi Faltorusso

I spent 15+ years in Customer Success, from CSM to Chief Customer Officer, and I’ve been on the SuccessCOACHING Top 25 CS Influencers list six years running. Now I advise the CEOs and CS leaders building what comes next, and I write about what I’m seeing every week.

Work with me →

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