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About
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Hello there!

I'm Kristi Faltorusso.

If you've found yourself here you are interested in building a sustainable Customer Success program (or thinking about it)

I help leaders build sustainable
growth through Customer Success.

It's time to put the customer in Customer Success. Let's reimagine a customer success program that delivers value in a flexible, scalable and thoughtful way. So browse my resources, review my content and reach out so we can get started.

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Psst ...

I've done the hard work so you

and your team don't have to.

I've spent the past 12 years building, scaling and transforming Customer Success teams at b2b hyper-growth SaaS companies. I've designed and deployed programs to help drive outcomes, retention and advocacy resulting in increased company revenue.

Leverage my years of experience navigating complex business challenges in early, mid and late stage startups. Dive into my background navigating complex products - both hardware and software, supporting large Enterprise customers and SMB all while owning an array of commercial metrics. Let me help you and your team navigate the unique challenges in your business to design the right program to drive sustainable success.

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Resources

Unlock your potential as a Customer Success Leader with these essential resources for getting hired and achieving unprecedented success.

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Speaking

Speaking

SPEAKING

From the Customer Success Shop