Helping Companies and Leaders
Build Sustainable Success.
It's time to put the customer in Customer Success. Let's reimagine a customer success program that delivers value in a flexible, scalable and thoughtful way.
Kristi Faltorusso is a Customer Success Influencer and Thought Leader who's spent over a decade building, scaling, and transforming Customer Success organizations at b2b hyper-growth SaaS companies.
Kristi possesses a unique advantage of accumulating experience across companies of different stages, dealing with products of varying complexity. She has worked in organizations where revenue ownership resided with the team that had the greatest ability to drive Net Revenue Retention (NRR). This diverse background enables Kristi to offer valuable coaching and guidance to leaders, helping them design Customer Success programs that effectively support their customers while propelling the business forward.
Listen to some of Kristi's latest thoughts and insights on Customer Success.