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Retention
Fuels Growth.
You can’t grow what you can’t keep. I'll help you build a retention - driven engine that turns customers into loyal brand advocates and long-term revenue drivers.
Keep More. Grow More.
Allow me to share my experience going
from CSM to CCO.
My guess is that if you've found yourself here on my site that someone you trust mentioned my name, you've stumbled across one of my LinkedIn posts, you've followed the Top 25 CS Influencers list, you've heard me speak at an event or attended one of my famous CS Leadership Bootcamps. Whatever path you took, I'm glad you're here. This site is filled with tons of resources and insights to help you become the best Customer Success Professional you can be.
Allow me to share a bit more of my journey and how I can help you, your team and your company embrace a more customer-centric approach to success.

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