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Retention
Fuels Growth.

You can’t grow what you can’t keep. I'll help you build a retention - driven engine that turns customers into loyal brand advocates and long-term revenue drivers. 

 Keep More. Grow More.

Educate.

Elevate your Customer Success

expertise with my courses, blog articles, and resources. Discover everything you need to grow your skills, drive results, and become the best Customer Success professional you can be.

Working at Home

Enable.

Equip yourself and your teams with ready-to-use, proven Customer Success templates, guides, and resources designed to drive results.

Business Meeting

Empower.

Achieve your full potential in Customer Success with personalized 1:1 mentoring and coaching, tailored services, and dynamic workshops—all designed to help your team drive measurable impact.

Giving a Presentation

Allow me to share my experience going
from CSM to CCO.

My guess is that if you've found yourself here on my site that someone you trust mentioned my name, you've stumbled across one of my LinkedIn posts, you've followed the Top 25 CS Influencers list, you've heard me speak at an event or attended one of my famous CS Leadership Bootcamps. Whatever path you took, I'm glad you're here. This site is filled with tons of resources and insights to help you become the best Customer Success Professional you can be. 

Allow me to share a bit more of my journey and how I can help you, your team and your company embrace a more customer-centric approach to success.

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Featured In:

Resources

Looking for recommendations on technology, events, communities and more, allow me to share my favorite resources. Need templates to get started, I've got those too

Education

Break in or break out with these online Customer Success courses. Looking for CS 101, Value Realization training or something else, I've got you covered

Consulting

Let's rethink your approach to Customer Success. Whether you need an audit, process design, technology support or mentorship and coaching I have packages to meet your needs.

Podcasts

Come for the learnings and stay for the laughter as I take the mic with some fabulous guests and co-hosts. Listen to us chat all things CS, career paths and more.

Insights

Allow me to share my thoughts and advice on all things Customer Success and Leadership. Sign up for my newsletter, browse the blog or subscribe for premium content.

My Approach

Brainstorming Session