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Hey!

I'M KRISTI.

My guess is that if you've found yourself here on my site that someone you trust mentioned my name, you've stumbled across one of my LinkedIn posts, you've heard me speak at an event or attended one of my famous CS Leadership Bootcamps. Whatever path you took, I'm glad you're here. This site is filled with tons of resources and insights to help you become the best Customer Success Professional you can be. 

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Allow me to share a bit more of my journey and how I can help you, your team and your company embrace a more customer-centric approach to success.

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Follow along for tips, advice and resources to elevate your Customer Success skills.

The Journey Newsletter, is your bi-weekly source to customer lifecycle management insights, best practices, opinions, resources, templates and more. I'm excited to share everything I know about Customer Success and Leadership.

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AWARD WINNING CUSTOMER SUCCESS EXECUTIVE

courses

Value-Driven Customer Engagement Framework

Online Course

Learn how to align with your customers on a strategic plan to help them drive business impact and grow with you over time. Your proven plan to ensure retention and drive GROWTH.

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resources and downloads

Explore Templates and Guides

Unlock your potential as a Customer Success Leader with these essential resources for getting hired and achieving unprecedented success.

Speaking

speaking

Listen to Kristi 

from the cs shop

Look Who's Rocking Swag From the Shop

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