Kristi Faltorusso

What if I told you I could stop the war between sales and CS? You know the one. Sales is rolling in gold like Scrooge McDuck and CS is literally sitting in a dumpster fire. Sales thinks CS makes excuses. CS thinks sales doesn't care. Not my problem vibes all around. I've been on both sides of this. And I can tell you the tension is real, but it's also fixable. The problem isn't the people. It's the design. The Story That Changed How I Think About This I'll never forget one customer my team...

Nobody puts Baby in a corner. And nobody told early-career Kristi that she had no idea what she was actually looking at when it came to her accounts. If you've seen Dirty Dancing, you know the scene. Baby shows up, nervous, and the only thing she can think to say is: "I carried a watermelon." Just... a watermelon. No context. No awareness of the full picture. Just the thing she was holding. That was me. For longer than I'd like to admit. I was carrying watermelon accounts. Green on the...

There's a version of this story where I tell you I always knew exactly where I was headed and every step was intentional. That's not this story. This is the one where I wanted something badly, believed I had earned it, and was genuinely frustrated when it didn't look the way I expected. And where, years later, from where I sit now, I can see clearly that I wasn't ready. Not even close. Like, embarrassingly not ready. But we'll get there. The Title I Wanted vs. The Role I Got When I made the...