CS&BS

CS&BS is a weekly podcast brought to you by CS Insider and UpdateAI with hosts Kristi Faltorusso, Jon Johnson, and Josh Schachter. This 45-minute podcast is jam-packed with witty and humorous banter as well as a ton of Customer Success related insights. Listen on Apple Podcasts, Spotify, or YouTube.

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Meet Your Hosts

Kristi Faltorusso

Kristi has spent over a decade building, scaling and transforming Customer Success teams and is currently the CCO at ClientSuccess, a Customer Success Management solution helping Customer Success teams manage from "new to renew".

Jon Johnson

Jon has spent the last decade of his career building his "Theory of Customer Success". He's spent time at Microsoft, Invoca and Splash and is now the Principal Customer Success Manager over Key Accounts at UserTesting.

Josh Schachter

Josh is a seasoned entrepreneur with 15 years experience in launching start ups in Silicon Beach/Valley. He's currently the Founder and CEO of UpdateAI, driving innovation in the Conversational Intelligence space for Customer Success.

"I'm already obsessed with the opening minute. Consider me a new regular listener."

Talibah Gordon

"Thanks for all the laughs, this was on point! One of my favorites was Kristi's "I've said all the things"."

Stella Ikhnana

"Great podcast and subject matter. One topic that really resonated with me was the importance of scheduling time for deep work."

Tom Cosia

CS&BS

Meet Your Hosts

Kristi Faltorusso

Jon Johnson

Josh Schachter

Check us out on Apple Podcasts, Spotify or YouTube

Receive Customer Success
Insights Right to Your Mailbox.

CS&BS

Meet Your Hosts

Kristi Faltorusso

Jon Johnson

Josh Schachter

Check us out on Apple Podcasts, Spotify or YouTube

Receive Customer Success Insights Right to Your Mailbox.

Receive Customer Success
Insights Right to Your Mailbox.