The [Un]churned
Podcast
Lessons from leaders on how to build your career, your team, and your customer relationships to drive impact and results.
Available where you listen to your favorite podcasts
Undoubtedly, customer success is the best business strategy of all time. And so the Unchurned podcast brings you the stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge. With each episode, hosts Josh Schachter, Kristi Faltorusso and Jon Johnson, uncover the secrets of top leaders and innovators of companies so that you can advance your career and the performance of your customer success team, and skyrocket customer retention.
Meet Your Hosts.
Unchurned is hosted by three Customer Success powerhouses: Josh Schachter, Kristi Faltorusso, and Jon Johnson. Together, they bring unparalleled expertise, industry insights, and lively discussions to the table. From actionable strategies to real-world success stories, their dynamic perspectives make this podcast a must-listen for anyone passionate about driving customer growth and loyalty.
Principal CSM
Jon Johnson
Jon has spent the last decade of his career building his "Theory of Customer Success". He's spent time at Microsoft, Invoca and Splash and is now the Principal Customer Success Manager over Key Accounts at UserTesting.
Founder/CEO
Josh Schachter
Josh is a seasoned entrepreneur with 15 years experience in launching start ups in Silicon Beach/Valley. He's currently the Founder and CEO of UpdateAI, driving innovation in the Conversational Intelligence space for Customer Success.
CCO
Kristi Faltorusso
Kristi has spent over a decade building, scaling and transforming Customer Success teams and is currently the CCO at ClientSuccess, a Customer Success Management solution helping Customer Success teams manage from "new to renew".
Listen to
the latest [Un]churned
episode
"I'm already obsessed with the opening minute. Consider me a new regular listener."
Talibah Gordon