THE
JOURNEY
​FROM CSM TO CCO
Join the 10,000+ professionals who have signed up or followed me as I share my experiences, learnings and advice from my 12+ year professional journey in Customer Success, leadership and SaaS.
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In this bi-weekly newsletter you can expect to hear real and relatable stories, expert advice from an active practitioner and get access to resources to make you a better Customer Success professional, leader and YOU.
STORIES
Real stories from 12+ years of navigating changing landscapes, fundraising, layoffs, acquisitions, hiring, building and more.
BEST PRACTICES
Frameworks, methodologies, philosophies, templates, playbooks and more all vetted and optimized.
RECOMMENDATIONS
Recommendations on software to use, people to follow, books to read, resources to leverage and content to watch.