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CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
Designing a Scaled Customer Success Program That All Your Customers Will Benefit From
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through the best ways to design, launch and iterate on...
Dec 20, 20231 min read
Executing a Flexible Yet Repeatable Onboarding Framework
We know effective and successful Onboarding supports the long term success of your customers, so we have to focus on enhancing the...
Dec 20, 20231 min read
Managing the Renewal Process from Start to Finish
With so many Customer Success teams taking over and managing the renewal process it is so critical for teams to know how to effectively...
Dec 20, 20231 min read
Designing Leverage Ratios for Your CS Team
Join Dave Blake, CEO/Founder of ClientSuccess as he hosts Kristi Faltorusso, VP of Customer Success at ClientSuccess to discuss creating...
Dec 20, 20231 min read
Using Your NPS Campaign to Power Your Business
Join Dave Blake, CEO/Founder of ClientSuccess as he hosts Kristi Faltorusso, VP of Customer Success at ClientSuccess to discuss the value...
Dec 20, 20231 min read
Designing Playbooks to Power Your Customer Journey
Join Kristi Faltorusso, VP of Customer Success at ClientSuccess, as she walks you through the why and how of designing powerful playbooks...
Dec 20, 20231 min read
Executing Account Transitions That Excite Customers and Reduce Risk
In this session, Kristi Faltorusso, VP of Customer Success for ClientSuccess, discusses "Executing Account Transitions that Excite...
Dec 20, 20231 min read
Creating a Renewal and Forecasting Model That Works
Managing the renewal with your customer in an effective manner is critical. CSPs need to make sure they manage the process in a way that...
Dec 20, 20231 min read
Customer Offboarding and Exit Interviews to End on a High Note
Customers will inevitably churn, but how you manage that process and experience will dictate what they say about you and if they will...
Dec 20, 20231 min read
How to Execute a Customer Objectives Review (COR) Meeting that Executives Will Want to Attend
Join Kristi Faltorusso, VP of Customer Success at ClientSuccess, as she introduces her Customer Objectives Review (COR) meeting as a new...
Dec 20, 20231 min read
Architecting Your Customer Success Interview Process
Staffing your Customer Success team with the right candidates is critical; if you get this wrong it's not only costing your company a lot...
Dec 20, 20231 min read
Moving to a Partnership Kickoff Framework
You only have one opportunity to make a first impression, so make it count. Over the past few years we've observed that many SaaS...
Dec 20, 20231 min read
Designing a Voice of Customer Program to Power Your Future
What are you doing with all of the feedback your customers are sharing? Wait, you are not collecting feedback from your customers? Let’s...
Dec 20, 20231 min read
Anatomy of a High-Performing Health Score for Your Customer Success Team
Designing a Customer Health Score might be one of the most important and daunting exercises for a Customer Success Leader. Often times...
Nov 1, 20231 min read
How to Design Your Customer Journey for Your Customer Success Program
Join Kristi Faltorusso, VP of Customer Success at ClientSuccess, as she discusses "How to Design Your Customer Journey". Whether you...
Nov 1, 20231 min read
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